My #1 priority is to make sure that when you buy or sell a home with me that you have a Five-Star experience – period. I’ve been successful in that endeavor by receiving the Five Star Professional Award (2012, 2013, 2014, 2015, 2016) by Portland Monthly Magazine for providing my clients “outstanding service and customer satisfaction” as a result of research conducted by contacting consumers directly. I attribute this award to my philosophy that guides my business: “Make people happy.” How? Follow up. Do what you say you are going to do. Keep in contact with clients throughout the process. Whatever the situation, be honest with folks about the potential benefits and pitfalls associated with any decision they may make during a sale or a purchase. If I continue to do these things I know my clients will be happy, and it’s worked so far.